1. Introduction
1.1 The SWell member programme is operated by
Green Rewards Limited trading as Jump. By becoming a Member of SWell you accept
the terms and conditions as set out below.
1.2 For more information
about your SWell account please contact us on 0207 326 5055 (Mon-Fri,
9am-5:30pm), via email at [email protected] or
via post at 141 – 147 Acre Lane, London, SW2 5UA. We aim to respond to written
enquiries within 3 working days 2. Joining SWell
2.1 In order to become a member of SWell you
must be 18 years of age and a member of staff or student at the Swansea University.
2.2 To create an account you must register
through the SWell website https://swell.teamjump.co.uk, SWell app or by calling
us on 0207 326 5055 (Mon-Fri, 9am-5:30pm).
2.3 In order to create an account you must
have a valid Swansea University email address. Only those email addresses
identified as belonging to the Swansea University shall be allowed to
register for the programme.
2.4 Upon registration you will be asked to
provide personal information about yourself (university email address, first
name, and surname) and you will be asked to assign yourself to a team. We will
handle this information in accordance with our Privacy Policy. It is your
responsibility to ensure that any information you supply is accurate and kept
up to date. We reserve the right to suspend or cancel your account, cancel any
Green Points earned and refuse access to the website at any point if we suspect
that the information you provide is inaccurate.
2.5 We reserve the right to refuse membership
without liability for any reason.
2.6 The named account holder is responsible
for all transactions that take place on the account, for ensuring that the
account details are accurate and that your account is not accessed by anyone
other than yourself.
3. Earning Green Points
3.1 Through SWell you will be able to earn
‘Green Points’ for taking certain actions, as communicated on our website. We
reserve the right to change the actions and the amount of points that you earn
for taking actions at any point.
3.2 The specific actions, earning rates and
frequency for which you can earn Green Points are displayed on the SWell
website and it is your responsibility to ensure that you understand this.
3.3 For actions which are only eligible to be
awarded a certain number of times within a defined time period, we reserve the
right to reject the award of Green Points if you exceed the allowed number. You
may raise a dispute about any rejections by emailing us at [email protected]. After investigating your
claim any decision we make to award or not to award Green Points is final.
3.4 You may only earn Green Points for the 2
weeks immediately preceding the current date and not for any date in the future.
3.5 Whilst we will endeavour to award Green
Points in a timely manner, we are not liable for any delay in awarding Green
Points that may arise.
3.6 Green Points are non-transferrable and
non-refundable. There is no alternative and Green Points have no cash value.
4. Winning Prizes
4.1 The prizes available to you through
participation in the scheme are set out on the SWell website and app and are
subject to change at any time. We will notify you of any changes to the prizes
available.
4.2 Reasonable efforts will be made to check
the legitimacy of the points-earning submissions made by winning members. If
there is suspicion that points are being earned deceitfully or incorrectly then
efforts will be made to contact the member and adjust these points.
4.3 You will be contacted via email or
telephone if you have won a prize. It is your responsibility to respond to this
contact in a timely manner in order to claim your prize. If you do not claim
your prize within 2 weeks of contact, you will automatically be sent a voucher
via email for the value of your prize.
4.4 There is no cash alternative to the
prizes offered, and you may only choose your prize from the options presented
to you.
4.5 Vouchers are supplied by external
companies and any delay in fulfilment of these vouchers is not the responsibility
of SWell.
5. Charity Donations
5.1 Through the programme members may be able
to win donations for local community projects and charities. If applicable,
details about how members may be able to win donations for local community
projects and charities are set out on the SWell website and app and are subject
to change at any time.
6. Email communications
6.1 As part of the programme, and in order to
communicate with you about your participation and performance in the programme,
you will receive email communications to the email address that you provided at
sign up. These will include: service emails (registration confirmation,
password reset, deactivation etc.); weekly reminder emails; and monthly
newsletters.
6.2 You can unsubscribe from email
communications at any time by using the unsubscribe link featured in each email
or by contacting us at [email protected] or
by calling 0207 326 5055 (Mon – Fri, 9am – 5:30pm).
7. Maintaining your account
7.1 You are responsible for making sure that
the information on your account is correct. You can check your account details
and make changes by visiting the ‘My Account’ area of the website.
7.2 You can close your account at any time by
contacting us at [email protected] or
by calling 0207 326 5055 (Mon-Fri, 9am-5:30pm)
7.3 You are responsible for the security of
your account and the log in details used to access your online account
information. You should notify us immediately if you suspect that someone else
knows your log in details so that we can suspend your account pending issuance
of new log in information. We will not be responsible if any of your Points are
altered by someone else in possession of your log in details.
8. Collection and use of data
8.1 The data we collect and the ways in which
we use it are set out in our Privacy Policy, which forms part of these Terms
and Conditions.
8.2 Any information collected from you will
be treated in accordance with the General Data Protection Regulations (2018).
9. Miscellaneous
9.1 We may make changes to these Terms and Conditions
and will give you as much notice as we reasonably can regarding these changes.
Activity on your account after such a notification will constitute acceptance
of the revised rules.
9.2 Green Rewards Limited is registered in
England & Wales under company no. 7490327. Its registered office address is
5 Market Yard Mews, 194-204 Bermondsey Street, London SE1 3TQ.